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Thank you for shopping with us at Apple Tree.
The following are some information that you may want to read before placing your orders.
PLACING ORDER
Once you have checked out from ecrater, you will receive an order confirmation email from us within 2 days which will include the following:
Order Number
Item details
Total amount including shipping costs
Your order will be shipped out within 3 working days (or earlier) after payment is made. You shall be notified via email once your items are shipped out.
Your items will be shipped via Regular Post. Please refer to the SHIPPING RATES below.
SHIPPING RATES
Items will be shipped via Regular Post for both local and international shipment. Please note that we will not be held liable for any lost parcel via Regular Post.
LOCAL SHIPMENT
Free Shipping via Regular Post to Apple Tree Customers in Singapore!
Note:
For customers who wish to opt for Registered Post, please refer to the following rates. We will provide you with the Registered Article (RA) Number of the parcel and you may track the status of your parcel via Singapore Post website at http://www.singpost.com.sg/ra/ra_article_status.asp.
For shipment to addresses in Singapore via Registered Post:
1 Item: Registered Post S$3.24
2 Items: Registered Post S$3.74
3 or more Items: Registered Post S$4.24
Orders above S$100: Free Shipping via Registered Post
INTERNATIONAL SHIPMENT
For shipment to addresses outside of Singapore
Please refer to the shipping rates for each item.
Please add additional US$2.50 if you would like your items to be shipped via Registered Post.
Our shipping & handling fees cover the cost of handling, packaging, mailing, warehouse and software related fees.
** Customers will be responsible for providing us with the correct shipping information during checkout. Please double check before finalizing the checkout process. We and our shipping company will not cover lost packages due to incorrect address information provided by the customer.
REFUND POLICY
If you are not satisfied with your purchase, you may return the item in the original condition (tags intact if any) through Registered Post within 7 days of receipt. Buyer will bear the postage cost. We will refund the amount you paid for the item (excluding shipping cost) upon receiving the returned item.
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